At Root Pro, we strive to provide high-quality hair care products. Due to the nature of our products, our return and exchange policy is designed to ensure safety, hygiene, and customer satisfaction.

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1. Returns Eligibility

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery

• The request is raised within 48 hours of receiving the order

• The product is unused, unopened, and in its original packaging

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2. Non-Returnable Items

• Opened or used products

• Products damaged due to misuse or improper handling

• Items without original packaging

(Due to hygiene reasons, hair oil products cannot be returned once opened.)

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3. Exchange Policy

We offer exchanges only in the following cases:

• You received a wrong product

• The product is damaged or defective

Exchange requests must be made within 48 hours of delivery with proper proof (images or videos).

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4. Refund Policy

• Once the returned product is received and inspected, we will notify you of the approval or rejection.

• If approved, refunds will be processed within 5–7 business days to the original payment method.

• Shipping charges (if any) are non-refundable.

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5. Return Process

To request a return or exchange:

1. Contact us via email or phone within 48 hours of delivery

2. Share your order details and proof (images/videos)

3. Our team will guide you through the return process

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6. Cancellation Policy

• Orders can be cancelled before they are shipped

• Once shipped, cancellation is not possible

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7. Important Note

We recommend performing a patch test before using any hair oil product to avoid allergic reactions. Individual results may vary.